- Frequently Asked Questions
Frequently Asked Questions
I have a problem with my order. What can I do?
Please see our return policy page for more information.
When will my order ship?
- Classic icons: 1-10 business days
- Masterpiece Icons: 1-14 business days
- Archival Paper Prints: 1-14 business days
- Incense, Devotional Items, Etc.: 1-3 business days for in-stock orders
- During high-volume sales periods (around Easter/Pascha, Thanksgiving, and Christmas) large orders may be delayed
When ordering, please patiently keep in mind that all of our icons are hand-crafted. If you need your order by a certain date, include it in the order comments and we will do our best to accommodate your request.
In some cases, it may be cheaper for us to ship orders via UPS. We reserve the right to do so if actual shipping costs exceed what a customer paid.
What should international customers know about shipping?
We are always striving to reduce the costs of international shipping. In 2017 we began offering shipping quotes for USPS, UPS, FedEx, and DHL, so you can choose your preferred shipping method.
Please note that some shipping methods may require extra delivery fees that are not part of the shipping quote; imports may also be subject to government fees and taxes. Unfortunately Legacy Icons has no control over these matters. We regret any unexpected costs and we are continuing to look for ways to improve the experience of our valued international customers.
What is the difference between Classic and Masterpiece styles, protective wax, etc.?
Click here to learn more about icon styles and finishes.
What units do you use on your website?
We generally use US customary units, except when noted otherwise. Icon dimensions are given in inches. Incense is weighed in ounces and grams.
- 1 inch = 2.54 cm
- 1 ounce = 28.3 g
A note regarding incense: amounts of 1 ounce or more are sold by volume of our standard canisters. We do our very best to give accurate figures, but weights depend on the amount of incense that can fit into the container. For that reason, we sell our incense by estimated amounts, rather than the nominal container capacity. For example, a nominally 4 ounce container fits about 2.25 ounces of incense; we list the container as 2.25 ounces.
Where are Legacy Icons made?
Our icons are hand-crafted in Borculo, Michigan, USA. All of the materials that go into our icons are made in the USA.
May I visit your office?
Visitors are welcome, but please understand we are busy! We ask visitors to come between 11 AM and 2 PM if possible, and to keep visits short. We also keep a limited selection of in-stock items that can be purchased on-site.
Our address is: 9634 Port Sheldon Street, Borculo/Zeeland, Michigan 49464.
How long will a Legacy Icon last?
Many icon reproductions will begin to fade within years, and in poor conditions, even sooner. This comes from low-quality printing that does not begin with archival quality in mind. Legacy Icons are different, and can last for a century or more without fading.
The founder of Legacy Icons, David DeJonge, is a photographer by trade, and his portraiture has been displayed in such locales as the US Capitol and the White House. He has spent a career developing the very best archival techniques for his museum-quality process. When he became Orthodox, he brought this same level of quality to icon reproductions.
Our icons are quality-guaranteed, and if you are not satisfied with your icons, please contact us and we will make amends.
Will you make an icon that is not on your website?
We will, provided that:
- The source image is the public domain (100+ years old), or
- You have written permission from the iconographer
In addition, the image file you provide must be of high enough quality. Generally speaking, a size of 1 megapixel (1024 pixels) is the minimum size we can accept, or for a printed size of 11x14 or larger, 2-3 megapixels or more.
You can place an order from this page. Please contact us to discuss any specific needs.
Are your icons blessed?
It is not typical to sell "pre-blessed" icons. It is customary to have icons blessed by one's parish priest, who can explain the local practice in more detail.
What faith are you?
Legacy Icons was founded by David DeJonge, an Orthodox Christian. David was raised as an Evangelical Protestant, but in 2011 he was hired to photograph the installation of iconography at St. Nicholas Antiochian Orthodox Church in Grand Rapids, Michigan, and he immediately knew the Orthodox Church was his true home. He began to study Orthodoxy, and has never stopped.
Several of our other employees are also Orthodox Christians as well.
Do you sell icons to non-Orthodox Christians?
We take our work seriously, and we hope that the holy icons are treated with the respect that their subjects require. That said, it is not our place to screen our customers.
At the Seventh Ecumenical Council, the Universal Church proclaimed that the venerations of icons is not only acceptable, but a necessary testament to the incarnation of Christ and His work in the lives of His Saints. It is our desire that all Christians, and all people, discover this truth for themselves.