- Frequently Asked Questions
Frequently Asked Questions
I forgot something on my order. Can you add it and charge me?
Unfortunately we cannot do this. For security, our e-commerce platform does not store customers' payment information, so we cannot add to your order and charge your card for the additions.
If you forgot to order something and your order has not shipped yet, please place a second order and request in the order comments that we ship the orders together. We will refund your shipping on subsequent orders.
I want to cancel or return my order.
Please see our return policy page for more information.
I have a problem with my wholesale account.
Please see our Wholesale Walthrough video for common questions. If you do not see the orange wholesale indicator on the top of the page, it means your account has not been activated yet. Contact us if it has been several days since you applied.
When will my order ship?
- Classic icons: 1-3 business days, rarely up to 10 business days
- Masterpiece Icons: 2-6 business days, rarely up to 10 business days
- Incense, Devotional Items, Etc.: 1-3 business days, rarely up to 10 business days
- Diptychs, shrines, and other specialized items: up to 10 days
- During high-volume periods (around Easter/Pascha, Thanksgiving, and Christmas) large orders may be delayed
When ordering, please patiently keep in mind that all of our icons are hand-crafted. If you need your order by a certain date, include it in the order comments and we will do our best to accommodate your request.
Why did you ship my order with a different carrier than I ordered?
Our USPS shipping rate calculator is not always correct, because your package may be a different weight or size than the software predicted. If you were charged significantly less than the actual cost, we reserve the option to use a different carrier. (In most cases this occurs with customers in USPS Zones 7 and 8: the Pacific time zone.) We will always maintain a similar shipping time, however. If you ordered USPS Priority (2-3 days) we will still get it to you in that time frame.
What should international customers know about shipping?
We are always striving to reduce the costs of international shipping. We offer realtime shipping quotes for USPS, UPS, FedEx, and DHL, so you can choose your preferred shipping method.
Please note that some shipping methods may incur extra fees, taxes, or duties that are not part of the shipping that you pay on our website. Unfortunately Legacy Icons has no control over these matters, and we cannot estimate what they will be. We regret any unexpected costs and we are continuing to look for ways to improve the experience of our valued international customers. Please contact your chosen shipping carrier with questions.
What is the difference between Classic and Masterpiece styles, protective wax, etc.?
Click here to learn more about icon styles and finishes.
What units do you use on your website?
We generally use US customary units, except when noted otherwise. Icon dimensions are given in inches. Incense is weighed in ounces and grams.
- 1 inch = 2.54 cm
- 1 ounce = 28.3 g
A note regarding incense: amounts of 1 ounce or more are sold by volume of our standard canisters. We do our very best to give accurate figures, but weights depend on the amount of incense that can fit into the container. For that reason, we sell our incense by estimated amounts, rather than the nominal container capacity. For example, a nominally 4 ounce container fits about 2.25 ounces of incense; we list the container as 2.25 ounces.
Where are Legacy Icons made?
Our icons are hand-crafted in Borculo, Michigan, USA. All of the materials that go into our icons are made in the USA.
May I visit your office?
Visitors are welcome, but please understand we are busy! We ask visitors to come between 11 AM and 2 PM if possible, and to keep visits short. We also keep a limited selection of in-stock items that can be purchased on-site.
Our address is: 9634 Port Sheldon Street, Borculo/Zeeland, Michigan 49464.
How long will a Legacy Icon last?
Many icon reproductions will begin to fade within years, and in poor conditions, even sooner. This comes from low-quality printing that does not begin with archival quality in mind. Legacy Icons are different, and can last for a century or more without fading.
The founder of Legacy Icons, David DeJonge, is a photographer by trade, and his portraiture has been displayed in such locales as the US Capitol and the White House. He has spent a career developing the very best archival techniques for his museum-quality process. When he became Orthodox, he brought this same level of quality to icon reproductions.
Our icons are quality-guaranteed, and if you are not satisfied with your icons, please contact us and we will make amends.
Will you make an icon that is not on your website?
We will, provided that:
- The source image is the public domain (100+ years old), or
- You have written permission from the iconographer
In addition, the image file you provide must be of high enough quality. Generally speaking, a size of 1 megapixel (1024 pixels) is the minimum size we can accept, or for a printed size of 11x14 or larger, 2-3 megapixels or more.
You can place an order from this page. Please contact us to discuss any specific needs.
Are your icons blessed?
It is not typical to sell "pre-blessed" icons. It is customary to have icons blessed by one's parish priest, who can explain the local practice in more detail.
What faith are you?
Legacy Icons was founded by David DeJonge, an Orthodox Christian. David was raised as an Evangelical Protestant, but in 2011 he was hired to photograph the installation of iconography at St. Nicholas Antiochian Orthodox Church in Grand Rapids, Michigan, and he immediately knew the Orthodox Church was his true home. He began to study Orthodoxy, and has never stopped.
Several of our other employees are also Orthodox Christians as well.
Do you sell icons to non-Orthodox Christians?
We take our work seriously, and we hope that the holy icons are treated with the respect that their subjects require. That said, it is not our place to screen our customers.
At the Seventh Ecumenical Council, the Universal Church proclaimed that the venerations of icons is not only acceptable, but a necessary testament to the incarnation of Christ and His work in the lives of His Saints. It is our desire that all Christians, and all people, discover this truth for themselves.