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Returns

All returns require permission. Please contact us for approval. Unauthorized returns will not be refunded.

  • Contact us within 10 days if there are problems with your order. Include the order number, description, and relevant photos.
  • Changes or cancellations must be requested within 24 hours of placing the order. After 24 hours, a 20% restocking fee will be required.
  • No refunds for damage caused by customer mishandling or misuse.

Icons

  • An icon damaged in shipping or having imperfections* will be replaced at no cost.
  • Returns for an unwanted icon in new condition will be refunded less a 40% restocking fee.
  • No returns for "Cathedral" size icons or Custom icons.

Organic Consumables (Incense, Charcoal, Candles, Soap, Tea)

  • No returns or refunds for these items.

Incense Accessories, Lamps, Books, Gifts

  • An item damaged in shipping will be replaced at no cost.
  • Returns for an unwanted item in new condition will be refunded less a 20% restocking fee.

 

*Many of our icons are reproductions or restorations of ancient icons. For this reason, there are limitations to the resolution and photographic quality that we are able to reproduce. The thumbnail images on our website are fairly accurate representations of what you will receive. If you have questions about the specific resolution of a specific icon you are interested in, please contact us before placing your order. Please also note that, because of a multitude of possible monitor settings and lighting conditions, as well as the different color processes at work with monitors versus print, the color in the image you see on your computer screen may not exactly match the icon you receive. We check every icon before it is shipped for the proper color using professional equipment, so you can rest assured that the icon you receive will have the correct color, hue, and contrast, though it may look slightly different from the image on our website. If you have special environmental considerations for your icon's color, please make note of it in your order notes, or contact us beforehand.