Icons
What sets Legacy Icons apart from other icon reproductions?
Legacy Icons exists to preserve and promote the integrity, truth, and history of the Christian faith through its iconography. To accomplish this goal, we offer perhaps the finest icon reproductions in the world. We do our utmost to hold the rights to each icon we reproduce by either commissioning it exclusively for us, or by performing a balanced restoration of ancient icons under public domain to preserve their beauty for generations to come.
For over 20 years, our team has painstakingly developed an exclusive system for fine art reproductions using exquisite acid-free papers, scientific pigments, rich inks, and protective sealants. Using this combination, we are able to produce unprecedented colors with a precise and delicate balance of tones and color saturations.
Combining our museum-quality prints, over three decades of combined experience in the field of fine art restoration, and our Orthodox Christian faith, Legacy Icons offers beautifully-crafted icon reproductions that will retain their integrity for 100 years and more. Our competitive pricing makes heirloom-quality icons available to every family, ready to be passed from generation to generation.
What is the difference between Classic and Masterpiece icons?
Our Classic icons are hand-crafted in our wood shop from durable 3/4 inch MDF boards with a real wood veneer. They are gessoed and painted by hand, similar to traditional icons. Your chosen icon is printed on archival-quality paper using our exclusive process. Lifetime-guaranteed not to fade.
Our Masterpiece icons are hand-crafted in our wood shop from 1 inch poplar lumber grown in renewable American hardwood forests. Cross-slats are set in place for a traditional appearance, reducing warping. Your chosen icon is printed on fine-quality cotton canvas and sealed using our exclusive process. Lifetime-guaranteed not to fade.
How are your icons made?
Our icons are hand-crafted to order, one at a time. We make the boards in our in-house wood shop, and we print our museum-quality icon reproductions in our in-house print studio.
What is Protective Wax?
Our exclusive Protective Wax option is available on our Classic and Masterpiece icons. It is made in-house from beeswax, a mixture which binds with the pores in the wood to help prevent moisture from entering and causing the wood to warp. It also adds an attractive luster to the wood.
Will you make a custom icon?
We will, provided that (1) the source image is in the public domain, 100+ years old, OR (2) you have permission from the iconographer.
In addition, the image file you provide must be of high enough quality. Generally speaking, a size of 1 megapixel (1024 pixels) is the minimum size we can accept for any size. For icons of "Large" size and up, 2-3 megapixels or more. Image files will be printed as-is, so they must be color-corrected before uploading.
Do you offer unmounted icon prints?
Not at this time.
Do you offer gift wrap?
Yes, we offer gift wrap on our icons and many other products. You can choose either Kraft paper or premium wrapping paper, and you can add a gift message as well.
How do I clean my icons?
Our museum-quality icons are not laminated or coated with plastic, so they must be treated with the same care as hand-painted icons. Avoid getting lipstick, lamp grease, wax, or other non-soluble substances on the icons.
Use a dry microfiber cloth to wipe dust off your icons. If necessary you can use a few drips of water (ideally holy water), but do not rub or scrub vigorously, or you may damage the print. Do not use window cleaner, disinfectant sprays, or other chemicals on icons.
If you expect your icons to receive heavy use and require thorough cleaning (such as in a church), we recommend displaying the icon under glass or coating the icon with a two-part self-leveling epoxy.
How do I display my icons?
Classic Icons have a keyhole slot for hanging. Drive a nail into the wall where you want your icon to hang. Hang the icon on the keyhole slot (horizontally) and adjust it side-to-side until it is balanced. (Diagram)
Masterpiece Icons have metal hardware for hanging.
Some customers like to use Command Strips to hang icons. (Note that adhesives will not stick to protective wax backing.) You can also display icons on tables and shelves using display stands.
Will my icons fade in direct sunlight?
We have a lifetime guarantee against fading. If your icon ever fades due to sunlight, we will replace it. (This guarantee does not apply to damage caused by water or cleaning.)
Guarantee applies to Classic and Masterpiece style mounted icons, as well as other icons which use Legacy Icons paper or canvas icon prints, including Micro Icons, Car Mirror Icons, Icon Magnets, etc.
Guarantee does not apply to third party icons or icon prints using offset printing technology, including Learning Cards and Prayer Cards.
Can you have my icons blessed?
It against the canons of the Orthodox Church to sell blessed items (this is considered simony), so we cannot do this.
Please contact your local parish priest with questions about blessing icons.
If an icon is damaged, what should be done with it?
Icons, and other holy items, that become unusable should be respectfully burned and the ashes buried in a place where they will not be walked on. (If you are not comfortable doing this, contact your local Orthodox parish priest.)
Incense
Where do you get your incense?
Our natural resin incenses are sourced from the Holy Land, and our Athonite-style incenses are made by monastic communities in Greece.
How do I use charcoal and incense?
Please refer to this video:
How should I dispose of incense and charcoal ash?
Since it was offered in prayer, it is customary to collect the ash and bury it in a place where it will not be walked on, such as the edge of a yard or garden, or under a bush.
Devotional Items & More
How do I use egg dye?
Please refer to this video:
How do I use egg wraps?
Please refer to this video:
How do I use oil lamps?
How do I use a prayer rope?
A prayer rope is a tool to help stay focused in prayer, specifically the Jesus Prayer.
Hold the prayer rope so you can "thumb through" the knots one by one. Each time, meditatively repeat the Jesus Prayer: "Lord Jesus Christ, Son of God, have mercy on me, a sinner."
Other short prayers or scripture verses may be said in this way as well. Consult your spiritual father for assistance in developing this pious habit.
Orders
When will my order ship?
Can I check my order status?
Login to your account from the menu at the top of the website and click Orders. You will also be notified by email whenever your order status changes.
Where can I ship my order?
We can ship to virtually anywhere in the world. It is possible to split your order and ship items to different destinations.
What payment methods do you accept?
Major US credit/debit cards and PayPal. Approved wholesale customers can be billed and pay by check.
How do I cancel or change my order?
Cancelations must be requested within 24 hours of the placement of the order. Payment will be refunded via the original payment method, less a $5.00 cancelation fee. Allow up to 7-10 days for your financial institution to process your refund.
If you will accept a refund as store credit, we will waive the $5.00 cancelation fee and typically be able to process your refund within one business day.
Serial Cancelations: If you cancel more than 2 orders within a 365 day period (that is, 1 year on a rolling basis), subsequent cancelations will be refunded as store credit only. After 5 cancelations within a 365 day period, no additional cancellations will be authorized.
I entered the wrong address. What should I do?
I can't log into my account. What should I do?
Do you offer gift certificates?
We do not offer physical gift certificates, but you can order digital gift certificates that are delivered by email. Click here to learn more.
Do you offer wholesale discounts or church accounts?
Why was my payment marked as suspicious?
Our payment processor does this automatically, and we do not have direct control over this. Suspicious orders are based on factors such as your IP address, the shipping address, the billing address, and information associated with the payment method. If something does not seem quite right, it may be marked as suspicious. This is to combat credit card fraud.
If a payment is marked as suspicious, we may follow up with you to make sure your card wasn't stolen. If everything seems OK, we will continue processing your order.
We are sorry for this inconvenience. But dealing with a stolen credit card is much more inconvenient, so we hope you appreciate our vigilance.
Shipping
What are my shipping options?
Depending on destination, we offer USPS (post/mail) and UPS, FedEx, and DHL. Click here to learn more.
How do I track my package?
You can track your package through your Order Status page. Your shipping notification email will also include your tracking number.
I entered the wrong address. What should I do?
My order was marked as delivered, but it's not here. What should I do?
Please allow a few additional days for your parcel to arrive. We do not have any more delivery information than you do. Contact your local post office (for USPS shipments) or the shipping carrier; they may have more information about how your package was delivered. If it has been a few days and the shipping carrier cannot help you, please contact us.
Your package may have been left with a neighbor or in an unusual location, so please check around your home before contacting us. If you suspect your package was lost or stolen, feel free to contact us.
Can I pick up my order in person?
Unfortunately not. We are not able to facilitate pickups at this time.
Promotions
What discounts and promotions do you offer?
From time to time, we offer storewide discounts, category discounts, exclusive products, free shipping, discounted shipping, and more. These promotions are announced most often by email, so be sure to subscribe to our email list.
How do I use coupon codes?
Enter the coupon code on the shopping cart page, before checkout. You can also enter it during the checkout process.
Can I use more than one coupon code with my order?
No, there is a limit of one coupon code per order.
Customer Service & Returns
How do I cancel or change my order?
Cancelations must be requested within 24 hours of the placement of the order. Payment will be refunded via the original payment method, less a $5.00 cancelation fee. Allow up to 7-10 days for your financial institution to process your refund.
If you will accept a refund as store credit, we will waive the $5.00 cancelation fee and typically be able to process your refund within one business day.
Serial Cancelations: If you cancel more than 2 orders within a 365 day period (that is, 1 year on a rolling basis), subsequent cancelations will be refunded as store credit only. After 5 cancelations within a 365 day period, no additional cancellations will be authorized.
How do I return an item?
Do you have a phone number I can call?
We do not currently have an active customer service phone number. Please use our Customer Support troubleshooting system to find help for common problems, or send us a message using our ticketed support system so we can effectively track your problem.
Please try to find an answer to your question by reading the website carefully. We try to answer as many common questions as we can on our website, so we can more effectively address the needs of customers with problems and unusual questions.
And please do not contact Orthodox clergy in the West Michigan area for Legacy Icons customer service inquiries. They will not be able to answer questions about your order. Please use the provided system if you need to contact us.
I haven’t received a response to my message. What should I do?
Please be patient, as we have a small but busy staff working hard to to provide the best products and services as we can.
Try to be as clear and concise with your questions as possible, so we can most effectively address your questions and concerns, and those of others, in a timely fashion.
How do I cancel a subscription?
You can manage your subscriptions in your User Account.
Can I use one of your icons on a website or for a publication?
You may use an icon on a website if you credit Legacy Icons and provide a link back to our website.
If you need a high-resolution image for a website or print, please contact us.
Company & More
What faith are you?
Legacy Icons was founded by David DeJonge, an Orthodox Christian. David was raised as an Evangelical Protestant, but in 2011 he was hired to photograph the installation of iconography at St. Nicholas Antiochian Orthodox Church in Grand Rapids, Michigan, and he immediately knew the Orthodox Church was his true home. He began to study Orthodoxy, and has never stopped. Several of our other employees are also Orthodox Christians as well.
Where is Legacy Icons located?
We are located in the beautiful countryside near Zeeland, Michigan.
Can I visit your office?
Not at this time. Someday we hope to offer facilities for visitors, but at this time this is not possible.
Do you sell to non-Orthodox Christians?
We do not "screen" our customers. But we do take our work seriously, and we hope that the holy icons are treated with the respect as holy objects. It is our desire that all Christians, and all people, discover this truth for themselves. At the Seventh Ecumenical Council, the Universal Church proclaimed that the venerations of icons is not only acceptable, but a necessary testament to the incarnation of Christ and His work in the lives of His Saints.